Enrollment Action FAQs
Information about Opt Action Requests for Opt In, Opt Out, Opt Up/Down
- What happens when a customer Opted Out previously but was re-enrolled with the CCA?
- Why is an Opt Action not successful when a customer is requesting an Opt-down/up?
- Why is a customer's Opt In not processing successfully?
- Can a customer prevent auto-enrollment?
- How does an Account Level Opt Out work?
- Can a customer Opt-up/down and Opt out in the same billing cycle?
- Can an Immediate Opt Out be rescinded?
- Can a 6-month Opt Out be rescinded?
- When can an Opt Out be processed?