Cathy C. Diepenbrock

Customers who opted out and did not have an Account Level Opt-out may be auto-enrolled, if they move within the service territory or if the account becomes a NEM account. PG&E will close and open a...

Account actions for both PG&E and a CCA reflect on the following billing cycle. If a customer has a pending rate change with PG&E, this would prevent any opt-down/up actions on the CCA’s side. If d...

When a customer has opted out previously with an old Service Agreement while maintaining the same PG&E account number, it is possible that they will have an Account Level Opt-out. This prevents aut...

For newly established PG&E accounts, all customers will be automatically enrolled per Assembly Bill 117 (AB 117). When a city or county decides to participate in a CCA, all their residents and busi...

Anytime a customer opts out of CCA service, PG&E will automatically place an Account level Opt-out on the account number. Therefore, any SAID/DaxRef under that account will not be enrolled in CCA s...

Only one action may be processed within the same billing cycle. When there is a pending action waiting to complete with the start of PG&E’s next billing cycle, customers will be unable to process a...

Each day at 7:00 pm, the previous day’s Opt-in or Opt-out requests are sent to PG&E to process, excluding Opt-out 6-month delay customers. Immediate Opt-out customers may cancel their opt-out if it...

6-month Opt-out report is a manual process that is sent to PG&E weekly (every Friday), capturing customers who requested a 6-month delay in their opt-out the prior week (Friday -Thursday). Custome...

There is a delay with receiving the customer’s data from PG&E and this can take up to 10 business days. Customers are unable to opt out from the auto-enrollment until 10 business days after their s...