How do I track my requests?

You can use the CES Support Center to track your support requests.

To track your support requests

1. Click your profile icon on the upper-right side of any help center page and then click My activities.

   

   By default, the page displays all requests that you have submitted.

   

2. To filter your requests by status, select a request status from the Status menu:
   • Open is a ticket that's been assigned to an CES Support Team member who is working to resolve it.
   • Awaiting your reply is a ticket that's been assigned to an CES Support Team member, but the member is waiting for more information from you before resolving the ticket.
   • Solved is displayed when work on the ticket is complete.
3. To search your requests, enter a search term in the Search Requests box.

   You can optionally use ticket property keywords in your search.

4. To see details about a request, click the request title.