How do I update a request in the CES Support Center?

You can update any existing support request that is not closed with a comment.

You can also add CCs to an existing support request. 

To update an existing support request

1. Click your profile icon on the upper-right side of any help center page and then click My activities.

   

   By default, the My Activities page displays all requests that you have submitted.
2. Click the link for the request you want to update.
3. Add a comment to update the request.
4. You can add an email address to copy a user on the ticket

   When you add a CC to an existing ticket, you must also add a comment.

5. Click Submit.